Complete Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you interact with our website or services:

• Contact Information: Name, phone number, email address, mailing address
• Project Information: Service requests, project details, preferences
• Communication Data: Messages, inquiries, and correspondence
• SMS Data: Mobile phone number, text message content, opt-in/opt-out preferences

1.2 Automatically Collected Information

We may automatically collect certain information when you visit our website, including IP address, browser type, device information, and website usage data through cookies and similar technologies.

2. How We Use Your Information

2.1 Service Provision

• Provide cabinet design, manufacturing, and installation services
• Schedule consultations and appointments
• Send project updates and service communications
• Process quotes and contracts
• Provide customer support

2.2 SMS Communications

• Send appointment reminders and scheduling confirmations
• Provide project updates and status notifications
• Share design ideas and quotes
• Send promotional offers and discounts (with consent)
• Provide customer support via text messaging

2.3 Business Operations

We use your information to improve our services, analyze website usage, prevent fraud, and comply with legal obligations.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

• SMS messaging services and platforms
• Customer relationship management
• Website analytics and improvement
• Payment processing (if applicable)
• Project scheduling and management

3.2 SMS Data Sharing Restrictions

Important: We do NOT share your mobile phone number or SMS data with third parties for marketing or promotional purposes. Your SMS information is only shared with service providers necessary to deliver our text messaging services and customer support.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (SSL/TLS encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure SMS platform providers

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS data is retained according to our messaging platform's retention policies and applicable regulations.

6. Your Privacy Rights

6.1 General Rights

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing in certain circumstances

6.2 SMS Opt-Out Rights

You can stop receiving text messages from us at any time by:

• Replying "STOP" to any text message
• Texting "UNSUBSCRIBE", "END", "QUIT", or "HALT"
• Calling us at (224) 822-8802
• Emailing us at info@forinicabinets.com

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and provide personalized content. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

Forini Cabinets
335 Industrial Dr, South Elgin, IL 60177
Phone: (224) 822-8802
Email: info@forinicabinets.com
Hours: Monday - Saturday, 9:00 AM - 6:00 PM